Privacy policy
TYLA Privacy Policy
Effective Date: November 23, 2022
Introduction:
TYLA values the trust you have placed in us. As a part of our relationship, we recognise and respect your privacy. That is why TYLA is committed to protecting your privacy and using the information you share with us responsibly. Our Privacy Policy describes the information we collect about you, why and how we use it as well as your choices regarding such information.
TYLA abides by the Australian Privacy Act, 1988 and will protect your personal information in accordance with the Australian Privacy Principles and other applicable national data protection laws.
Herein, TYLA is the “Organisation”” with respect to the information you provide while using our services. We process your personal data in accordance with the requirements laid out in the Australian Privacy Act, 1988, Australian Privacy Principles and other applicable national data protection laws.
This Website (the “Site”) is owned and operated by TYLA Australia Pty Ltd. with its principal place of business in Springvale South, VIC, Australia
you are confirming your agreement to the privacy policies described here. If you do not agree and consent, please discontinue using our services. TYLA encourages you to periodically review our Privacy Policy to understand our privacy practices.
Definitions:
“Personal Data/Information” refers to the information that can be used to identify an individual who engages with our services or otherwise becomes a customer.
“Organisation” means an individual, a body corporate, a partnership, any other unincorporated association or a trust that is not a small business operator, a registered political party, an agency, a state or territory authority or a prescribed instrumentality of a State or Territory.
“Agency” includes Public Bodies like Federal Court etc.
“Individual” It means a Natural person.
“Processing” means any action performed on the gathered personal data whether or not by automated means.
“Consent” means any freely given, specific, informed and unambiguous action that shows agreement to having personal data processed with the permission of the Individual.
COLLECTION OF INFORMATION
We obtain, store, use and transfer different kinds of personal information provided by you via various channels and other automated means (such as cookies, web beacons, pixels, tags, web server logs and other technologies). These get captured when you visit our website, update your profile, access our content, place an order, interact with our emails, participate in a contest, promotion, survey, contact customer support and interact with other TYLA-related ads, content, tools, widgets or plug-ins. We may also receive personal data about you from various third parties and public sources as mentioned below:
Information Provided by You
Identity Data: Entails information such as your first name, maiden name, last name, username, gender, date of birth, marital status and similar identifiers.
Contact Data: Includes your name, email address, billing address, postal address, contact number and other similar details.
Demographic Information: Details such as your age, gender and country.
Login Credentials: Information related to your password, authentication and account access.
Financial Details: Entails the necessary information required to process your payment such as your bank details, card number, expiration date, etc.
Profile Data: Includes your professional interests, wish lists, ring size preferences and other profile-related information.
Content: Includes all the content you have shared with us, such as feedback, product reviews, shopping history, photographs, purchase and transaction information or questions.
Contacts: Includes information about other people that you provide to us.
Career Prospects: Comprises information related to Human Resource practices such as career opportunities, recruitment, employee onboarding, etc.
Information Collected Automatically
TYLA automatically collects information about your device and how it interacts with us. Some examples include:
User Behaviour Data: Includes information about the products purchased, pages visited, features used, emails and ads viewed, the time of day you browse and other similar information.
Device Data: Includes information regarding the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings and other similar information. It also includes details regarding your device’s location and IP address.
Marketing and Communication Data: Comprises your preferences in receiving marketing content from us and our third parties and your communication preferences.
Information Collected Through Cookies, Web Logs and Other Tracking Technologies
Web Logs: We automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track your movements around our site.
Device Fingerprinting and Pixels: Device fingerprinting is the process of analysing and combining information from your device’s browser in order to create a “fingerprint” of your device and uniquely identify it. TYLA may use electronic images known as pixels or web beacons. When you access a website, email or an advertisement that contains a pixel, it may permit us or a third party to drop or read cookies on your browser.
Cookies: Cookies are bits of information that are automatically stored on your computer's hard drive to recognise your preferences in order to make shopping easier. We also capture information about your online activities and click stream data. These include information about your devices, browsing actions and usage patterns across online channels and third-party websites, obtained through the use of web beacons, cookies and similar technologies. Please refer to our Cookie Policy to know more about cookies, how we use cookies and how you can manage them.
Information From Other Services
To respect your privacy, TYLA will not sell or rent the personal information you provide to us online to any third party. However, we may gather information about you from third-party sources such as social networks, public databases, partners, affiliates and data brokers.
CONSEQUENCES OF FAILURE TO PROVIDE PERSONAL DATA
We will need to collect some of your personal data, either by law or under the terms of a contract we have with you. If you fail to provide this data upon request, we may be unable to fulfil the contract we have, or are trying to enter into with you (for example; providing you goods and/or services). In this case, we may have to cancel the order you have placed with us. However, we will notify you of such cancellations.
LEGAL BASES AND PURPOSE FOR USE OF INFORMATION OBTAINED
Legal Bases: In order to use the personal information obtained by us, we rely on numerous legal bases as mentioned in Australian Privacy Act, 1988, Australian Privacy Principles and other applicable national data protection laws, which includes:
Performance of a contract with you
Our legitimate business interests
Compliance with a legal obligation, court order, or to exercise or defend legal claims; or your consent to the processing, which you can revoke at any time.
Purpose for Use of Information: We use the personal information for the following purposes in compliance with legal bases as mentioned above:
The information obtained is used to execute a contract with you or to take steps at your request prior to entering into a contract, which includes:
Transacting and providing you with various products and services.
Processing and fulfilling orders related to our products and services, and keeping you updated about the status of your order.
Managing career opportunities, including recruitment, employee onboarding and other Human Resources-related purposes.
Offering customer support, along with the creation and management of your TYLA account.
The information collected is used on the basis of our legitimate interests to:
Verify your identity.
Review your information for errors and accuracy.
Operate, evaluate and improve our business, including developing newproducts/services; enhance and improve our services.
Confirm and manage your orders, track the ongoing processes, provide services such as cleaning, repair and resizing of the products and respond to your queries.
Interact with you via email, postal mail, phone and other means to improve the overall customer experience.
Manage our communications; analyse our products and customer base for demographic and behavioural features.
Perform data analytics, accounting, auditing and other internal functions.
Reduce credit risk and manage collections.
Send you promotional materials and other communications (including thank-you notes, special occasion reminders and other communication from sales professionals you have engaged with).
Manage your participation in special events, contests, sweepstakes, programs, offers, surveys and market research.
Identify and prevent fraud and other unlawful, illegal activities, claims and other liabilities.
Abide by and enforce relevant industry standards, contractual obligations and our policies.
In addition to the above, we process your personal information for the following:
To comply with and enforce applicable legal requirements.
For the establishment, exercise or defence of legal claims, whether in court proceedings or in administrative or out-of-court procedures.
SHARING OF INFORMATION COLLECTED
Personal information collected is not disclosed other than the way it is mentioned in this Privacy Policy.
Personal information gets shared with third-party service providers who deliver services on our behalf.
Personal information gets shared with third-party entities that process credit card payments, verify information, manage and reduce credit risks, fulfil orders, provide logistics and shipping services, provide web hosting, analytics and marketing services.
Your personal information will be shared within the TYLA Group worldwide for the purposes described in this Privacy Policy.
We do not authorise these third-party service providers to disclose and use information in any manner except as necessary to carry out service obligations on our behalf or to comply with legal requirements.
In addition to this, TYLA may also disclose your personal information in the following circumstances:
If we are required to do so bylaws or for legal processes.
With law enforcement authorities or other government officials.
When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Business Transfer:
We also reserve the right to transfer personal information we have about you, if we decide to sell or transfer (or contemplate the sale or transfer of) all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganisation, divestiture, dissolution or liquidation).
Fraud Protection: We may disclose your information
To other companies and organisations for fraud protection and risk reduction
In order to investigate, prevent or take action regarding potential violations of our terms and conditions or other policies.
Consent: In case we have to share your information for any other purpose apart from the ones already disclosed to you, we will only do so after receiving your consent.
DATA TRANSFER OUTSIDE AUSTRALIA
TYLA may transfer, process and save your personal data in countries other than the Australia, including the jurisdictions in which our affiliates and service providers operate. However, these countries may not have the same data protection laws as the Australia Whenever we transfer your data to other countries, we will have necessary safeguards in place to protect your data as described in this Privacy Policy. We will also ensure that these safeguards fulfil any legal requirements applicable and provide adequate protection for your data transfer to such countries.
DURATION OF INFORMATION RETENTION
Angara retains your information for as long as your account is active or as
per the applicable statute of limitation periods. Further, the duration of retention of
data depends on the purpose for which we process the data.
Angara stores your personal data during the manufacture and
delivery of your products, as well as the period specified in the
return policy for any possible returns and/or product warranty.
If we need additional data to verify your identity, we will ask for
it and will store the same until the legal obligation to store this data no longer applies.
The processing time will be determined as per the collection of personal data for specific campaigns,
sweepstakes and other promotional activities about which the participants will be informed.